Twilio Integration

Twilio contact center & omnichannel that ships to production

I connect WhatsApp, voice, video and chat to live agents with Twilio Flex, Studio and Conversations — from the customer's first message to the finished result.

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What I build with Twilio

Omnichannel flows: WhatsApp, SMS, voice and video → a live agent in one workspace (Flex)
Visual call flows and smart routing of incoming contacts (Studio)
Video calls with branded backgrounds and recording
IVR and voice menus; legacy telephony migration with zero downtime
Twilio integration with external systems via Event Streams and webhooks
OTP and verification (Verify), notifications, two-way conversations
Taking over and stabilizing existing or legacy Twilio projects

Selected work

Major Israeli insurance company

Video consultations straight from WhatsApp

A customer messages on WhatsApp and, in a couple of taps, lands in a live video call with an agent — complete with a branded background and automatic recording. The recording is delivered to secure external storage with access control. A full omnichannel service: from the first message to a finished document, without a single old-fashioned phone call. It runs in production and serves the company every day.

Israeli arm of an international retail brand

Relaunch of a voice contact center

Replaced an outdated phone system with a new IVR architecture — seamlessly, with zero downtime for customers. The old legacy was decommissioned; the new flow handles incoming contacts reliably and predictably.

Need a Twilio integration — or someone to take over a project?

Drop me a line and let's talk it through. No pressure: if I'm not the right fit, I'll tell you straight.

Discuss your project WhatsApp